退款政策

Return and Refund Policy

Thank you for shopping with TAGOJA VERSE. We strive to ensure your satisfaction with every purchase. Please read the following policy to understand our guidelines for returns and refunds. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Needed order details with evidence. (photos/videos)

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return / refund will not be accepted under the following circumstances too.

  • Change of mind.
  • The product has been used or damaged by the customer.
  • The return request exceeds the 14-day period.

 Unfortunately, we cannot accept returns on sale items or gift cards.

 

Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact to our support team at TAGOJA VERSE. 
We could request your order number, proof of purchase, and the reason for the return. Once it is approved our team will provide you with a return address and instructions for shipping. 

Please take note that customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method 5-15days business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.